This Privacy Policy explains how Capture

a brand of, uses your personal information which you provided to Capture when interacting with Capture or by using our service, including but not limited to our Capture website (“Website”) and mobile applications (apps). In this respect, you shall be responsible for providing accurate, not misleading, complete and up-to-date personal information to Capture and consent to the processing of these personal information by Capture in Malaysia and outside Malaysia.
Capture shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on the Website. By continuing to interact with Capture  or by continuing to use Capture’s services following the modifications, updates or amendments to this Privacy Policy shall signify your acceptance of such modifications, updates or amendments.
“Personal Information” refers to personal data which you have provided to Capture and any information that can be used to identify you.
“Processing” refers to collecting, holding, storing, recording, organizing, adapting, using, disclosing or correcting Personal Information.

What Personal Information Capture collects from you?

Capture collects Personal Information from you when you register with Capture, when you order goods or services from Capture or use the Website such as but not limited to your name, address, current location, telephone number, NRIC/passport no., email address and credit/debit card details. Capture also collects Personal Information when you complete any customer survey. Website usage information may also be collected using cookies.
The provision of your Personal Information is voluntary. However, in the event you do not provide the required Personal Information, Capture may not be able to communicate with you and/or to provide you with the services requested.

Personal Information may be collected through the normal operation of our Apps, Websites and Services. Some examples are:

Your location (to detect pick-up locations and abnormal route variations); feedback, ratings and compliments; transaction information (such as payment method and distance travelled); information about how you interacted with our Apps, Website or Services (such as features used and content viewed); device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification); personal data you enter in messages when you use our in-app communication features; and personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata).

Cookies and advertising on third party platforms

Capture, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.


Capture may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Capture does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.


Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising on third party platforms.


If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also limit our sharing of some of this Personal Data through your App (Settings > Privacy > Ads) and mobile device settings.

How will Capture use the Personal Information collected from you?

Your Personal Information will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Information to:

Provide you with Services across our various business verticals; engage you to provide Services; create, administer and update your account; conduct due diligence checks; verify your identity; verify your age (where necessary); validate your delivery and process payments; track the progress of your delivery and detect abnormal delivery variations; enable features that personalise your App, such as lists of your favourite places and previous destinations; make your experience more seamless, such as automatically filling in your registration information (such as your name or phone number) from one Service to another Service or when you participate in our surveys; perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends; protect the security or integrity of the Services and any facilities or equipment used to make the Services available; process and manage your rewards; enable communications between our users; process, manage or verify your application of promotions, rewards and subscriptions with Capture; enable our partners to manage and allocate fleet resources; and fulfil the services to you as a data processor, where you have provided consent to the data controller (i.e. the organisation you had purchased goods or services from, and for whom Capture is providing services on behalf of) for such services to be rendered.

Transfer and disclosure of Personal Information

As Capture’s storage facilities and servers may be located in other jurisdictions, your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Malaysia.
From time to time Capture may send your Personal Information to third parties which Capture considers may have goods or services which are of interest to you. In processing your order, Capture may send your Personal Information to credit reference and fraud prevention agencies where permitted, under applicable laws. If you do not wish to be contacted by third parties please email to Capture’s Data Compliance Officers at

Access to your Personal Information and rectification requests

Subject to any exceptions under applicable laws, you have the right to request a copy of the Personal Information and rectify the Personal Information Capture holds on you at any time. Please email to Capture’s Data Compliance Officer if you would like to receive a copy of this information, to submit a Personal Information rectification request or if you seek further information on this Privacy Policy – There will be a small charge for processing this Personal Information access request.

Protection of Personal Information


We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.


Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.

Retention of Personal Information


We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.